Refund Policy for UX Mentor Online Academy

Welcome to UX Mentor  (“we,” “our,” or “us”). This Refund Policy outlines the terms and conditions regarding refunds for our online courses.

1. Refund Eligibility:

a. Digital Products:

  • Courses that consist solely of digital content are generally non-refundable once the content has been accessed or downloaded.

b. Physical Products:

  • Courses that include physical items (e.g., textbooks, study materials) may be eligible for a refund subject to the conditions outlined below.

2. Refund Process:

a. Refund Requests:

  • To initiate a refund, contact our customer support team at info@uxmentor.in  within 7 days of your purchase.

b. Eligibility Verification:

  • We may require additional information to verify your eligibility for a refund. This could include proof of purchase, course access history, or other relevant details.

c. Refund Decision:

  • Refund requests will be assessed on a case-by-case basis. We reserve the right to approve or deny refunds based on the circumstances of each case.

3. Refund Criteria:

a. Digital Products:

  • Refunds for digital products will only be considered if the course is materially different from what was advertised or if there are technical issues that prevent access.

b. Physical Products:

  • Refunds for courses including physical items will be considered if the items are damaged upon arrival or if there are defects. We may require the return of the items for verification.

4. Non-Refundable Items:

  • Certain items, such as examination fees, enrollment fees, or other non-course-specific charges, may be non-refundable.

5. Processing Time:

  • Refunds, if approved, will be processed within 2 days of the approval date.

6. Contact Us:

  • If you have any questions or concerns about our refund policy, please contact us at info@uxmentor.in.

7. Changes to Refund Policy:

  • We reserve the right to update or modify this refund policy at any time. Any changes will be reflected with a new effective date.

By using our UX Mentor Online Academy, you agree to the terms outlined in this Refund Policy. This policy is subject to change, and any updates will be reflected with a new effective date. Please review this policy periodically for any changes.

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